Terms and Conditions

## Terms & Conditions

Welcome to Rustic Roots and Blooms. By accessing our website, purchasing products, or using our services, you agree to the following terms and conditions. These terms are designed to protect both our business and our customers while creating a positive shopping experience for everyone.

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### 🌿 Products & Services

Rustic Roots and Blooms is a home flower nursery and small farm offering plants, flowers, farm-related products, and online content. Product availability may change at any time without notice due to seasonality, inventory, or growing conditions.

We reserve the right to refuse, withdraw, or cancel services or orders at our discretion.

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### 📦 Orders, Payments & Cancellations

All prices are listed in U.S. dollars. Payment must be completed before orders are processed or shipped.

Orders may only be canceled before shipment. Once an order has been shipped, cancellations are no longer available.

Rustic Roots and Blooms reserves the right to cancel orders suspected of fraud, abuse, unauthorized activity, or pricing errors.

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### 🌱 30-Day Money Back Guarantee

We proudly offer a 30-day money back guarantee on eligible purchases. If you are unsatisfied with your order, please contact us within 30 days of delivery.

To qualify for a refund:

* Plants must have received reasonable care after delivery

* Proof of purchase may be required

* Photos may be requested for damaged or unhealthy plants

Refunds, replacements, or store credit may be issued at our discretion.

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### 😊 100% Happiness Guarantee

Customer satisfaction is extremely important to us. If there is an issue with your order, damaged plants, or concerns upon arrival, please contact us so we can work to make it right.

Our goal is for every customer to have a positive experience with Rustic Roots and Blooms.

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### 🚚 Shipping & Delivery

Shipping times may vary depending on weather, holidays, carrier delays, or other circumstances outside our control.

We carefully package all plants before shipment; however, Rustic Roots and Blooms is not responsible for delays, damages, or losses caused by shipping carriers after packages leave our care.

Customers are responsible for providing accurate shipping information.

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### 🌸 Plant Care Responsibility

Live plants require proper care and environmental conditions. Once delivered, plant care becomes the responsibility of the customer.

Rustic Roots and Blooms is not responsible for plant damage caused by:

* Improper watering

* Extreme temperatures

* Neglect

* Repotting stress

* Incorrect lighting conditions

* Failure to follow care instructions

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### 📸 Claims & Damaged Orders

If your order arrives damaged, incorrect, or with missing items, you must contact us within 24 hours of delivery and provide clear photos of the packaging and products.

Failure to report issues within this timeframe may result in denied claims.

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### 💻 Website Use & Content

All website content, including photos, logos, graphics, text, branding, and product descriptions, belongs to Rustic Roots and Blooms unless otherwise stated.

You may not:

* Copy or reproduce content without permission

* Use our photos or branding commercially

* Modify or distribute content for resale or business purposes

Unauthorized use of our content may result in legal action.

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### 🚫 User Conduct

By using our website or social platforms, you agree not to:

* Post hateful, abusive, or unlawful content

* Spam or promote unrelated businesses

* Attempt fraud or unauthorized transactions

* Harass or threaten other users or our business

We reserve the right to remove comments, block users, disable accounts, or refuse service at any time.

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### ⚠️ Limitation of Liability

Rustic Roots and Blooms is not responsible for:

* Temporary website downtime

* Product availability errors

* Typographical or pricing mistakes

* Indirect or incidental damages related to purchases or website use

All products and services are provided “as is” without guarantees beyond those specifically stated in these terms.

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### 🔄 Policy Updates

Rustic Roots and Blooms reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our website or services means you accept any updated terms.

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### 📩 Contact Us

For questions regarding these Terms & Conditions, please contact us directly through our website or social media platforms.